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"Managing the Emotional Homeowner" with Guest David Lupberger

Tom interviews David Lupberger, author of Managing the Emotional Homeowner. Mr. Lupberger draws on more than two decades of experience in the residential remodeling field. Lupberger believes fervently that the best customer service only comes when a contractor can deliver consistent results. His experience in managing customer expectations led him to write a book called, Managing the Emotional Homeowner, which has become one of the bibles of the remodeling industry.